Skills & Tools

What I bring to the stack

The craft is customer success; the tools are whatever gets a health score people actually trust. ChurnZero is home turf — I run it as an admin, not just a user.

Core craft

Customer success skills

Churn prevention Customer Success Plans Lifecycle management Voice of Customer (VoC) Expansion revenue Customer journey mapping KPI & health score reporting NRR / GRR tracking CSAT / NPS measurement
Platforms

Tools I work in daily

Success platform

  • ChurnZero — Admin Certified
  • Journeys, playbooks, alerts
  • Health score configuration
  • Segmentation & reporting

Engagement & CRM

  • Intercom
  • HubSpot
  • Slack, Zoom
  • ClickUp

Ops & data

  • Zapier / Make
  • Stripe / Sigma
  • Google Sheets / Excel
Credentials

Certifications & education

Certification

ChurnZero Certified

Level 1: Foundations · Level 2: Configuration Essentials

Degree

LL.M. — Master of Laws

University of Kragujevac

Certification

TEFL & TESOL

TEFL — PDI · TESOL — International Open Academy

Training

Psychoanalytic Counselor

CRPP, Niš

Let's talk →